Activity History

Summary

Welcome to the Activity History Page, your go-to platform for tracking and monitoring the history of email and SMS mailings. This guide will help you effectively navigate and understand the various elements on this page, enabling you to gain valuable insights into your campaign activities.

Overview

The Activity History Page is divided into two types: Email and SMS mailings. This feature tracks the history for a specific person (email/SMS) and is primarily used for troubleshooting rather than wide analytics. Whether you’re searching for specific email data or SMS history based on phone numbers, this platform provides the tools you need to access individual communication history.

Email Activity History

The Email Activity History section presents a simple and user-friendly interface. In the top right corner, you will find a “Refresh” button, allowing you to update the page to access the latest data.

Getting Started with Email History

In its initial state, the table is empty, but you can populate it by searching for a specific email used in your email campaigns.

Simply enter the email you wish to inquire about, and the table will be filled with relevant data regarding your campaign, including key details about your email activities.

Email History Results

Once you search for an email address, the system will display:

• Campaign Name: The name of the campaign the email was part of
• Send Date: When the email was sent
• Status: Delivery status (sent, delivered, opened, clicked, etc.)
• Template Used: Which template was used for the email
• Recipient Details: Information about the recipient

SMS Mailing Activity History

For SMS Mailing Activity History, the interface remains straightforward. The only difference is the type of mailing you are searching for—SMS.

Getting Started with SMS History

To access relevant information about specific phone numbers, you will need to provide the phone number you are interested in.

By inputting the desired phone number, you can retrieve the corresponding SMS mailing activity history, gaining insights into your SMS campaign activities and their impact on your audience.

SMS History Results

The SMS history will show:

• Campaign Name: The SMS campaign name
• Send Date: When the SMS was sent
• Status: Delivery status (sent, delivered, failed, etc.)
• Message Content: Preview of the SMS content
• Phone Number: The recipient’s phone number
• Response Data: Any responses or interactions

Search Features

Advanced Search Options

Both email and SMS history sections offer advanced search capabilities:

• Date Range Filtering: Search within specific time periods
• Status Filtering: Filter by delivery status
• Campaign Filtering: Search within specific campaigns

Export Functionality

Export your activity history data for further analysis:

• CSV Export: Download data in spreadsheet format
• PDF Reports: Generate formatted reports
• Custom Date Ranges: Export specific time periods

Best Practices

• Troubleshooting: Use activity history to investigate delivery issues for specific recipients
• Individual Tracking: Monitor communication history for specific email addresses or phone numbers
• Compliance Tracking: Verify communication history for individual recipients when needed
• Issue Resolution: Identify and resolve delivery problems for specific contacts

Summary

The Activity History Page offers a convenient way to review individual email and SMS communication history for troubleshooting purposes.

Whether you need to investigate delivery issues for a specific email address or examine SMS history for a particular phone number, this platform provides the necessary tools to track individual communication records and resolve any issues that may arise.