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Fulfil Glossary

Inbound Operations

Section titled “Inbound Operations”

Pre-Advice

Section titled “Pre-Advice”

A notification to the warehouse that a delivery is due, specifying products, quantities, requested delivery date, and target warehouse.

Pre-Advice ID

Section titled “Pre-Advice ID”

An ID assigned to a processed pre-advice.

Delivery Booking

Section titled “Delivery Booking”

A confirmed reservation for your shipment to be received at the warehouse. It represents an allocated slot with confirmed capacity for your goods on a specific date. Automatically created when Pre-Advice is approved.

Booking Reference

Section titled “Booking Reference”

Unique identifier for your delivery booking (e.g., BOOK-12345678). Required to create an ASN.

ASN (Advanced Shipping Notice)

Section titled “ASN (Advanced Shipping Notice)”

A notification to the warehouse about incoming goods for a booking slot. Details the products, quantities, vehicle information, and delivery details. ASNs carry two
independent statuses:

  • Approval status – APPROVED, REJECTED
  • Progress status – PENDING, ARRIVED, STARTED, FINISHED

GIA Number

Section titled “GIA Number”

Goods In Advice number — the warehouse’s reference for your ASN.

Receipt / GRN (Goods Received Note)

Section titled “Receipt / GRN (Goods Received Note)”

Confirmation from the warehouse that your goods have been received and checked. Documents what was received, quantities, condition, and any issues. The page that
lists these in the UI is Delivery & Receipts. “GRN” is the term used in API contexts; “Receipt” is the term shown in the UI.

Partial Receipt

Section titled “Partial Receipt”

Receipt issued during the receiving process for individual products. Multiple partial receipts may be sent for the same shipment. Contains no issue information. Each partial receipt has a unique receipt reference.

Final Receipt

Section titled “Final Receipt”

Complete receipt issued when the entire shipment is received. Includes finalReceipt: true flag. Includes all issues identified during receiving and references all previous partial receipts. Only one final receipt per shipment.

Receipt Reference

Section titled “Receipt Reference”

Unique identifier for each receipt (partial or final).

Inbound Overview

Section titled “Inbound Overview”

A rolled-up view across the inbound flow (Pre-Advice → Booking → ASN → Receipt) for a single shipment, showing its current stage and any issues.

Outbound Operations

Section titled “Outbound Operations”

Order

Section titled “Order”

A customer purchase containing one or more products to be fulfilled and shipped.

THG Order ID

Section titled “THG Order ID”

Internal THG identifier for an order.

External Order ID

Section titled “External Order ID”

Your external/client reference for an order (e.g., from your e-commerce platform).

Shipment

Section titled “Shipment”

A physical package sent from a warehouse. A single order may result in multiple shipments when products are in different warehouses or require separate packaging.

Shipment ID

Section titled “Shipment ID”

Unique identifier for a shipment.

Allocation

Section titled “Allocation”

The process of reserving inventory for an order. Products are allocated from available stock to specific orders.

Dispatch

Section titled “Dispatch”

The process of picking, packing, and shipping products from the warehouse.

Tracking ID

Section titled “Tracking ID”

Courier tracking number for a shipment.

Tracking URL

Section titled “Tracking URL”

Link to the courier’s tracking page for a shipment.

Courier / Carrier

Section titled “Courier / Carrier”

The delivery company handling shipment transportation (e.g., DHL, FedEx, Royal Mail).

Delivery Type

Section titled “Delivery Type”

Type of delivery service (e.g., standard, express, next-day).

Returns Operations

Section titled “Returns Operations”

Return

Section titled “Return”

A product being sent back to the warehouse by a customer.

Return ID

Section titled “Return ID”

Unique identifier for a return.

Return Reason

Section titled “Return Reason”

The reason provided for returning the product (e.g., wrong item, damaged, changed mind).

Return Status

Section titled “Return Status”

Current state of the return. Possible values:

  • CREATED — Return request raised.
  • IDENTIFIED — Return identified by the warehouse.
  • CONTACTED — Customer contacted regarding the return.
  • RECEIVED — Items have arrived at the return warehouse.
  • PROCESSED — Items have been processed by the warehouse.
  • HELD — Return on hold pending review.
  • EARLY_REFUND — Refund issued before items received.
  • UNEXPECTED — Items received without a matching return request.
  • MANUAL_RESOLVED — Return resolved manually by an operator.
  • COMPLETED — Return processed and finalised.
  • CANCELLED — Return cancelled.

Return Warehouse

Section titled “Return Warehouse”

The warehouse designated to receive returned products.

Stock / Inventory

Section titled “Stock / Inventory”

Inventory

Section titled “Inventory”

The total stock of products held across all warehouses.

Available

Section titled “Available”

Units physically in warehouse and not committed to orders. Can be allocated to new orders. Shown as the Available column on the inventory list.

Allocated

Section titled “Allocated”

Units reserved for specific orders but not yet picked or dispatched. Shown as the Allocated column on the inventory list. Note: this is a quantity, not a Stock
Status value.

Stock Status

Section titled “Stock Status”

Current availability state of a product. Possible values:

  • In Stock (IN_STOCK) — Units available for allocation.
  • Low Stock (LOW_STOCK) — Limited units remaining.
  • Out of Stock (OUT_OF_STOCK) — No available units.

Awaiting Warehouse Allocation

Section titled “Awaiting Warehouse Allocation”

Drill-down section on the SKU detail page listing orders waiting for stock to be allocated from inventory.

Awaiting Dispatch

Section titled “Awaiting Dispatch”

Drill-down section on the SKU detail page listing allocated stock waiting to be picked and dispatched.

B2B Operations

Section titled “B2B Operations”

B2B Order

Section titled “B2B Order”

A business-to-business order, typically involving larger quantities and scheduled deliveries.

Customer PO (Purchase Order)

Section titled “Customer PO (Purchase Order)”

Customer’s purchase order number for a B2B order.

Expected Dispatch Date

Section titled “Expected Dispatch Date”

The scheduled date for a B2B order to be dispatched.

Requested Dispatch Date

Section titled “Requested Dispatch Date”

The date the customer requested for dispatch.

Incoterms

Section titled “Incoterms”

International Commercial Terms defining delivery responsibilities:

  • EXW — Ex Works: Buyer arranges all transport
  • FCA — Free Carrier: Seller delivers to carrier
  • DAP — Delivered at Place: Seller delivers to destination
  • DDP — Delivered Duty Paid: Seller covers all costs including duties

Delivery Address

Section titled “Delivery Address”

A registered address in the B2B delivery address directory.

Warehouse Operations

Section titled “Warehouse Operations”

Warehouse

Section titled “Warehouse”

A physical location where products are stored, picked, and shipped.

Warehouse Capacity

Section titled “Warehouse Capacity”

Maximum number of units the warehouse can receive on a given date.

Capacity Check

Section titled “Capacity Check”

System validation that warehouse can accommodate your shipment volume on the requested date.

HAZMAT Approval

Section titled “HAZMAT Approval”

Required authorization for hazardous materials before products can be included in a Pre-Advice.

Product Information

Section titled “Product Information”

SKU (Stock Keeping Unit)

Section titled “SKU (Stock Keeping Unit)”

Unique identifier for each product.

THG SKU ID

Section titled “THG SKU ID”

Internal THG product identifier.

Supplier SKU ID

Section titled “Supplier SKU ID”

Your product identifier/SKU.

Barcode

Section titled “Barcode”

Product barcode for scanning and identification.

Batch Number

Section titled “Batch Number”

Manufacturing batch or lot identifier for product traceability.

Expiry Date

Section titled “Expiry Date”

Date by which a product should be used or sold. Format: DD/MM/YY.

Hazmat

Section titled “Hazmat”

Hazardous materials flag indicating products requiring special handling.

Stock Condition

Section titled “Stock Condition”

Advised or received condition of goods, supplied on Pre-Advice and ASN line items. Accepted values:

  • GOOD — Products in acceptable condition
  • DAMAGED — Products with damage
  • EXPIRED — Products past their expiry date

Issue Types

Section titled “Issue Types”

Delivery Issues

Section titled “Delivery Issues”

Problems related to the delivery itself:

  • Unexpected delivery
  • Missing or incorrect paperwork
  • Incorrect labeling
  • Vehicle unsafe
  • Driver issues
  • Health and safety concerns

Logistics Unit Issues

Section titled “Logistics Unit Issues”

Problems with packaging or units:

  • Pallet/carton problems
  • Missing paperwork
  • Labeling issues
  • Health and safety concerns

Stock Issues

Section titled “Stock Issues”

Problems with the products themselves:

  • Damaged goods
  • Product not as described
  • Missing batch/expiry information
  • Unsuitable packaging
  • Incorrect labeling
  • Health and safety concerns

Unidentified Stock Issues

Section titled “Unidentified Stock Issues”

Products that cannot be identified:

  • Unidentified products received
  • Products not on ASN

References and Tracking

Section titled “References and Tracking”

Client Reference

Section titled “Client Reference”

Your internal reference for a shipment or product line. Helps track items in your own systems.

Issue Report Reference

Section titled “Issue Report Reference”

Unique identifier for an issue reported during receiving.

API-Specific Terms

Section titled “API-Specific Terms”

GRN Delivery Configuration

Section titled “GRN Delivery Configuration”

API clients configure how they receive receipt (GRN) notifications during onboarding:

  • Partial GRNs — Receive notifications progressively as products are receipted
  • Final GRN Only — Receive one consolidated notification after complete receiving
  • No GRNs — No push notifications, query on-demand only