Fulfil User Documentation

THG Fulfil manages your entire warehouse operation from goods receipt to customer delivery. Everything is connected and tracked in real-time.

This documentation covers the complete Fulfil platform, including inbound goods receiving, outbound order fulfilment, returns processing, inventory management, and B2B operations.

Whether you’re receiving supplier deliveries, tracking customer orders, processing returns, or managing B2B shipments, Fulfil provides structured workflows with automated validation and real-time status updates at every step.

Platform Overview

Fulfil is organised into five main sections, plus a top-level Dashboard that surfaces cross-section activity.

Inbound

Manage incoming goods from suppliers into the warehouse.

1. Inbound Overview - A rolled-up view of every shipment’s progress through the inbound flow.

2. Pre-Advice - Notify the warehouse of an upcoming delivery with products, quantities, and requested delivery date.

3. Delivery Booking - Receive a confirmed warehouse slot when your Pre-Advice is approved.

4. ASN (Advanced Shipping Notice) - Provide shipping details like vehicle type, driver name, and batch/expiry information.

5. Delivery & Receipts - Track goods as they arrive and are checked in, with partial and final receipts.

Outbound

Track customer orders through the fulfilment process.

1. Order In - Orders received from sales channels.

2. Allocation - Products allocated from warehouse inventory.

3. Dispatch - Items picked, packed, and shipped.

4. Delivery - Courier handling through to final mile delivery.

Returns

Monitor product returns from customers.

1. Return Created - Customer initiates a return request.

2. In Transit - Items shipped back to the warehouse.

3. Received - Items arrive at the return warehouse.

4. Processed / Completed - Return processed by the warehouse and finalised. (Returns can also pass through Identified, Contacted, Held, Early Refund, Unexpected, Manual Resolved, or Cancelled states - see the Glossary for the full list.)

Stock

Real-time visibility of inventory across all warehouses.

1. View Inventory - See available and allocated units by SKU.

2. Filter - Narrow down by warehouse or stock status (In Stock / Low Stock / Out of Stock).

3. SKU Detail - Drill into individual products to see Awaiting Warehouse Allocation and Awaiting Dispatch breakdowns.

B2B

Manage business-to-business orders and deliveries.

1. B2B Orders - Track orders with scheduled dispatch dates and customer PO numbers.

2. Filters - Filter by status, expected dispatch, or requested dispatch dates.

3. Delivery Addresses - Manage the B2B delivery address directory.

Documentation for Different Users

• UI Users: Navigate through the user guides using the interface paths provided (e.g., Outbound → Orders)
• API Users: Use the same concepts and workflows, but access functionality through API endpoints

Getting Help

Within the User Guides section, you’ll find detailed documentation for each process. The Glossary provides definitions for all terminology used across the platform.

If you have any questions, please get in touch with your account manager.