Quick Reference

Finding Information in Fulfil

Inbound

To…	Go to…	Look for…
Track end-to-end inbound journey	Inbound → Inbound Overview	PO, Pre-Advice ID, Delivery Ref, ASN ID, GIA
View pre-advices	Inbound → Pre-Advice	Pre-Advice ID, Product ID, Booking Ref, Client Ref
View booking details	Inbound → Delivery Bookings	Delivery Reference, Pre-Advice ID, Supplier Reference
View ASNs	Inbound → ASN	ASN ID, GIA, Product ID, Delivery Ref, Client Ref
Check if goods received	Inbound → Delivery & Receipts	Delivery Reference, Pre-Advice ID, Supplier Reference
Filter receipts by completion	Delivery & Receipts → Status filter	Final Receipt, Partial Receipts, Failed

Outbound

To…	Go to…	Look for…
Find an order	Outbound → Orders	THG Order ID or Shipment Number
Track a shipment	Outbound → Shipping	Order ID, Shipment ID, or Courier
Check dispatch status	Shipping → View Details	”Dispatch target” card
View tracking info	Shipping → View Details	Tracking ID and Tracking URL

Returns

To…	Go to…	Look for…
Find a return	Returns → Returns	THG Order ID or External Order ID
Open a return	Returns list	Return Shipment ID column
Check return status	Returns list	Status column
See return reason	Returns → View Details	Return reason on the detail page

Stock

To…	Go to…	Look for…
Check stock levels	Stock → Inventory	SKU, Product, Client Ref, or Barcode
View warehouse stock	Inventory → Warehouse filter	Select warehouse from dropdown
See stock-status totals	Inventory → status summary cards	In Stock / Low Stock / Out of Stock counts
See pending orders for a SKU	Inventory → View Detail	”Awaiting warehouse allocation” section

B2B

To…	Go to…	Look for…
Find a B2B order	B2B → Orders	Order number, THG order number, or Booking Reference
Filter by dispatch date	B2B Orders → date range filter	Toggle Expected vs Requested dispatch date
Manage delivery addresses	B2B → Delivery Address	Address ID, Company Name, City, Country, Post Code

Note: These navigation paths are for UI users. API users should refer to API documentation for endpoint access.

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Status Quick Reference

Inbound Statuses

Pre-Advice Status

Pre-Advice badges in the UI are labelled relative to the delivery booking they create. Filter values are shown in brackets.

Badge label	Filter value	Meaning	Next Action
Delivery booking: processing	Processing	Pre-advice received, awaiting checks	Wait for approval or rejection
Delivery booking: pending	(not in filter)	Pending review	Wait for approval or rejection
Delivery booking: confirmed	Approved	Passed all checks, booking created	Create ASN
Delivery booking: rejected	Rejected	Validation failed	Fix issues, resubmit
Delivery booking: cancelled	Cancelled	Booking cancelled	Create new Pre-Advice if needed

ASN Status

Each ASN has both an approval status (set by the warehouse) and a progress status (set as the delivery moves). The badge in the list combines them — only the most informative one is shown at a time.

Approval Status:

Status	Meaning	Next Action
APPROVED	Warehouse expecting goods	Proceed with delivery
REJECTED	ASN has issues	Review reason, create new ASN

Progress Status (filter values in brackets):

Status	Filter label	Meaning	Next Action
PENDING	Processed	ASN created, awaiting delivery	Wait for goods to arrive
ARRIVED	Arrived	Goods at warehouse	Unloading will begin
STARTED	Started	Unloading in progress	Wait for receipts
FINISHED	Finished	Unloading complete	Check for receipts

Combined badge labels you may see on the ASN list:

• ASN: processed — approved, awaiting delivery
• Delivery: arrived — at warehouse
• Delivery: started — unloading
• Delivery: finished - awaiting receipts — unloaded, GRN pending
• Delivery: receipted — GRN issued
• ASN: rejected — approval rejected

Receipt Status (Delivery & Receipts page)

Badge label	Filter value	Meaning
Receipts: pending	Failed (no receipts received)	Goods not yet received
Receipts: partial	Partial Receipts	Receiving in progress
Receipts: final	Final Receipt	Receiving finished, GRN issued

Outbound Statuses

Order Status

Status	Meaning
Pending allocation	Order received, awaiting stock allocation
Processing	Order being fulfilled
Despatched	Order has been shipped
Cancelled	Order cancelled

The Orders page also shows a KPI dashboard with finer-grained groupings: Processing, Reserve Pending, Allocated, Awaiting Dispatch, Dispatched, Split Shipment, Cancelled.

Shipment Status

Shipments move through several internal states. The most common ones you’ll see on the list:

Status	Meaning
Open / Reservable	Shipment created, awaiting reservation
Reserved	Stock reserved
Released	Released for picking
Despatch / Dispatch	Shipment dispatched
Closed	Shipment completed
Mispicked	Picking error occurred
Cancelled	Shipment cancelled

Return Statuses

Status	Meaning
Created	Return raised, not yet at warehouse
Identified	Return matched to an order
Contacted	Customer contacted
Received	Items received at warehouse
Unexpected	Items received without a matching return
Processed	Return processed
Manual Resolved	Resolved by an operator
Early Refund	Refunded before items received
Held	Return on hold
Completed	Return fully processed
Cancelled	Return cancelled

Stock Statuses

Status	Meaning
In Stock	Units available for allocation
Low Stock	Limited units remaining
Out of Stock	No available units

B2B Order Statuses

The B2B Orders list groups the underlying granular statuses into the following labels:

Group	Meaning
Pending Processing	Order received, awaiting processing
Processing	Order being validated and reserved
In Fulfilment	Picking, packing, releasing
Awaiting Dispatch	Packed, awaiting carrier collection
Dispatched	Order shipped
Held	Order on hold
Cancelled	Order cancelled