| To… |
Go to… |
Look for… |
| Track end-to-end inbound journey |
Inbound → Overview |
Pre-Advice ID, PO, Delivery Ref |
| View booking details |
Inbound → Delivery Bookings |
Booking ID or Pre-Advice ID |
| Check if goods received |
Inbound → Receipts |
ASN ID, search for receipts |
| See what’s been received so far |
Receipts → Partial view |
Stock receipts list |
| View final receiving results |
Receipts → Complete view |
Final receipt with issues |
| To… |
Go to… |
Look for… |
| Find an order |
Outbound → Orders |
THG Order ID or External Order ID |
| Track a shipment |
Outbound → Shipping |
Shipment ID, Order ID, or Courier |
| Check dispatch status |
Shipping → View Details |
Dispatch Target card |
| View tracking info |
Shipping → View Details |
Tracking ID and URL |
| To… |
Go to… |
Look for… |
| Find a return |
Returns → Returns |
THG Order ID or Return ID |
| Check return status |
Returns list |
Status column |
| See return reason |
Returns list |
Reason column |
| To… |
Go to… |
Look for… |
| Check stock levels |
Stock → Inventory |
SKU or product name |
| View warehouse stock |
Inventory → Filter by warehouse |
Select warehouse |
| Find low stock items |
Inventory → Filter by status |
Select “Low Stock” |
| See pending orders for a SKU |
Inventory → View Detail |
Awaiting Warehouse Allocation |
| To… |
Go to… |
Look for… |
| Find a B2B order |
B2B → B2B Orders |
Order number, PO, or Booking Ref |
| Filter by dispatch date |
B2B Orders → Filters |
Expected/Requested Dispatch range |
| Manage delivery addresses |
B2B → Delivery Address |
Address ID or search |
Note: These navigation paths are for UI users. API users should refer to API documentation for endpoint access.
| Status |
Meaning |
Next Action |
| PENDING |
Under review |
Wait for approval or rejection |
| APPROVED |
Passed all checks, booking created |
Create ASN |
| REJECTED |
Validation failed |
Fix issues, resubmit |
| CANCELLED |
Booking cancelled |
Create new Pre-Advice if needed |
Approval Status:
| Status |
Meaning |
Next Action |
| APPROVED |
Warehouse expecting goods |
Proceed with delivery |
| REJECTED |
ASN has issues |
Review reason, create new ASN |
Progress Status:
| Status |
Meaning |
Next Action |
| PENDING |
Awaiting delivery |
Wait for goods to arrive |
| ARRIVED |
Goods at warehouse |
Unloading will begin |
| STARTED |
Unloading in progress |
Wait for receipts |
| FINISHED |
Unloading complete |
Check for receipts |
| State |
Meaning |
| No Receipts |
Goods not yet received |
| Partial Only |
Receiving in progress |
| Complete |
Receiving finished, final receipt issued |
| Status |
Meaning |
| Processing |
Order being fulfilled |
| Despatched |
Order has been shipped |
| Cancelled |
Order cancelled |
| Status |
Meaning |
| Reserved |
Stock reserved |
| Released |
Released for picking |
| Despatch |
Shipment dispatched |
| Closed |
Shipment completed |
| Mispicked |
Picking error occurred |
| Status |
Meaning |
| Processing |
Return being processed |
| Received |
Items received at warehouse |
| Completed |
Return fully processed |
| Cancelled |
Return cancelled |
| Status |
Meaning |
| In Stock |
Units available for allocation |
| Low Stock |
Limited units remaining |
| Out of Stock |
No available units |
| Allocated |
All units allocated to orders |
| Status |
Meaning |
| Pending |
Order received, awaiting processing |
| Processing |
Order being fulfilled |
| Dispatched |
Order shipped |
| Completed |
Order delivered |
| Cancelled |
Order cancelled |