Shipping
Overview
Section titled “Overview”The Shipping page provides visibility across all shipments from orders. Unlike the Orders page which groups by order, this view focuses on individual shipments, making it easier to track specific packages.
Navigation: Outbound → Shipping
Shipments List
Section titled “Shipments List”List Columns
Section titled “List Columns”| Column | Description |
|---|---|
| THG Order ID | Parent order identifier |
| Shipment ID | Unique shipment identifier |
| Item Qty | Number of items in shipment |
| Courier | Carrier/courier name |
| Order Date | Date the order was placed |
| Delivery Type | Type of delivery service |
| Warehouse | Fulfilling warehouse |
| Status | Current shipment status |
| Details | Link to view full shipment details |
Shipment Statuses
Section titled “Shipment Statuses”| Status | Meaning |
|---|---|
| Despatch | Shipment has been dispatched |
| Closed | Shipment completed |
| Released | Released for picking |
| Reserved | Stock reserved |
| Mispicked | Picking error occurred |
Searching Shipments
Section titled “Searching Shipments”Use the search bar to find shipments by:
- Order ID
- Shipment ID
- Courier name
Exporting Data
Section titled “Exporting Data”Click the CSV button to export the current view to a spreadsheet file.
Shipment Detail View
Section titled “Shipment Detail View”Click View Details on any shipment to see comprehensive shipment information.
Target Cards
Section titled “Target Cards”Two prominent cards at the top show delivery performance:
Dispatch Target
Section titled “Dispatch Target”Shows the expected dispatch date/time and remaining time:
- Expected - Target dispatch date and time
- Remaining - Days and hours until target
- Over - Days and hours overdue (if applicable)
Cards turn red when overdue.
Delivery Target
Section titled “Delivery Target”Shows the expected delivery date/time and remaining time with the same format as dispatch target.
Shipment Card
Section titled “Shipment Card”Core shipment information:
- Shipment ID - Unique identifier
- Warehouse - Fulfilling warehouse
- Courier name - Carrier handling delivery
- Tracking ID - Courier tracking number
- Tracking URL - Link to courier tracking page
- Delivery Type - Service type (standard, express, etc.)
- Total weight - Package weight in kg
- Parcel dimensions - Package size
- Shipping cost - Delivery charge
- Shipping tax - Tax on delivery
- Associated shipments - Related shipment IDs (for split orders)
Order Card
Section titled “Order Card”Parent order information:
- THG Order ID - Internal order identifier
- Client Order ID - Your order reference
- Website - Sales channel
- Item Quantity - Total items in order
- Total Order Value - Order total
Customer Card
Section titled “Customer Card”Delivery information:
- Name - Recipient name
- Delivery Address - Full delivery address
Order Timeline
Section titled “Order Timeline”The timeline is organised into three phases:
Pre-Warehouse
Section titled “Pre-Warehouse”- Order in - Order received
- Allocation - Stock allocated
Warehouse
Section titled “Warehouse”- Awaiting Dispatch - Ready for picking
- Dispatch - Shipped
Delivery
Section titled “Delivery”- Courier handling - With courier
- Final mile - Out for delivery
Product Information
Section titled “Product Information”A detailed table showing all items in the shipment:
| Field | Description |
|---|---|
| Ordered Product ID | Your SKU |
| Dispatched Product ID | Actual SKU shipped |
| Allocated Qty | Quantity allocated |
| Dispatched Qty | Quantity shipped |
| Batch No. | Batch number |
| Value | Product value |
| Tax | Tax amount |
| Weight | Product weight |
| Bundle | Is this a bundle product? |
| Hazmat | Hazardous materials flag |
| Stock Owner ID | Stock owner identifier |
| Country of Origin | Product origin country |
Understanding Shipment vs Order
Section titled “Understanding Shipment vs Order”| Concept | Description |
|---|---|
| Order | Customer’s complete purchase, may contain multiple items |
| Shipment | Physical package sent from a warehouse |
A single order may result in multiple shipments when:
- Products are in different warehouses
- Items require separate packaging (e.g., hazmat)
- Order is partially fulfilled
Quick Reference
Section titled “Quick Reference”| To… | Do this… |
|---|---|
| Find a shipment | Search by Order ID, Shipment ID, or Courier |
| Check dispatch status | View Status column or Dispatch Target card |
| Track with courier | View Details → Click Tracking URL |
| See delivery deadline | View Details → Delivery Target card |
| View products shipped | View Details → Product Information table |
| Find related shipments | View Details → Associated shipments |
| Export shipment list | Click CSV button |